What are some FAQs related to using Facebook datasets?
Rather than try to cover all of the various scenarios users have asked about, let’s keep things simple …
Via ClickMagick’s Audience Optimization, each Project can send up to 3 different conversion types – Actions, Engagements, and Sales – to any Facebook dataset that your integration has access to.
And once you set this up, there’s really nothing else to do in ClickMagick.
If you’re wondering “Can I do X with my dataset?” the answer is yes – assuming it’s allowed by Facebook.
ClickMagick doesn’t care or need to know anything about how you’re actually using your Facebook datasets.
We will simply send the conversion data you specify to the Facebook dataset you add in the Audience Optimization configuration, and you’re free to use your Facebook datasets in any way that makes sense on your end.
With that being said, here are some frequently asked questions about using Facebook datasets …
I set everything up. Why am I not seeing any dataset activity in Facebook?
Check the status line for your dataset in ClickMagick and make sure you see a green “success” message.
If you do, and it’s not showing up on Facebook’s end, just wait a bit and check again later. Facebook’s system can take anywhere from 24 hours to as much as 72 hours to update on their end.
Why is ClickMagick only showing my dataset IDs and not their names?
In order for ClickMagick to retrieve your dataset names, you must have an active Facebook integration in ClickMagick, and that integration must have access to the account that contains the dataset.
If one or more of your datasets are being listed only by its ID without a name, it simply means that you haven’t set up the Facebook integration, or your current Facebook integration doesn’t include the account for those datasets.
Why are my own test conversions not being sent to Facebook?
Only “real” conversions that originate from a real click on a real Facebook Ad are sent to Facebook’s Conversion API. Anything else would pollute your dataset with bad data and reduce the accuracy of your dataset.
This means that your own test conversions on your own site will not be sent to Facebook, unless you were to first click on your own Facebook ad.
Why isn’t my Facebook Dataset showing the same number of events as ClickMagick?
ClickMagick will send a conversion to your Facebook Dataset if the original ad click for that user contained a Facebook fbclid value. You can see a log of the exact conversions we’ve sent to your Facebook Dataset, and whether they were received by Facebook, at any time on the Facebook screen of Audience Optimization.
But keep in mind that just because Facebook’s Conversions API successfully received the event we sent, it doesn’t mean that Facebook is going to process the event or attribute it to your dataset.
Facebook is prohibited from tracking iOS 14 users who have opted out of tracking, so the number of events attributed to your dataset by Facebook is always going to be less than the number of events we send.
The good news is that none of this really affects anything when it comes to your overall ad optimization.
The only negative affect is that, all else being equal, it will take a bit longer for Facebook’s optimization algorithms to reach “peak efficiency” due to having a bit less data than in the past.
Another thing to keep in mind is that Facebook will also ignore any conversions from unverified domains.
Both the domains that you add ClickMagick TrueTracking code to and the domain of the Website URL you enter into ClickMagick when setting up your Facebook Dataset need to be verified in your Facebook Events Manager, otherwise Facebook will ignore conversions for these domains until you verify them.
Can I send Actions, Engagements AND Sales or just one of them?
Facebook only allows you to pick one at a time when it comes to optimization on their end, but you are welcome to send one, two or all three conversions types to any Facebook dataset.
Do I have to send everything to the same dataset?
Not at all. You can send Actions to one dataset, Engagements to another dataset, and Sales to a different dataset.
What if I have sales ranging from $10 to $1,000?
If you pass your sales amounts to ClickMagick, we will send the exact sales amount with each conversion and Facebook’s AI will optimize accordingly.
How should I optimize my Facebook ads while seasoning my new “ClickMagick dataset?”
If you’re brand new to Facebook ads and don’t have an existing dataset you can use for optimization, your best bet is to use the “Consideration” objective, specifically “Traffic.”
This will get some decent traffic flowing so optimization can begin.
What should I do if I’m seeing a “Missing User Data” Facebook warning?
If you’re seeing this warning, it means something isn’t right with your setup. Please open a support ticket and we’ll be happy to help you get to the bottom of it and correct the problem.
Why isn’t my Event Match Quality Score higher?
Your Facebook Event Match Quality scores indicate how effective the conversion data that ClickMagick sends to Facebook on your behalf is at matching that particular conversion to a specific Meta user account.
And as long as you’re sending visitor information with your conversions, ClickMagick Audience Optimization for Facebook generates the highest Event Match Quality Scores possible.
So if you’re not capturing and sending visitor info with your Facebook conversions, you’ll definitely want to set that up. It’s all explained in the set up for Facebook Audience Optimization:
If you are already sending visitor info with your conversions, the only thing that can possibly lead to higher match scores is to allow ClickMagick to send more data about your customers to Facebook on your behalf.
To be clear, there is no other platform – at any price – that can get you higher match scores than this.
